IRDAI Regulatory Disclosure — TruCover Wellness

Document Title	IRDAI Regulatory Disclosure
Governing Regulation	Insurance Act, 1938 \| IRDAI (Insurance Brokers) Regulations, 2018 \| IRDAI Circular on Wellness Products
Applicable To	All insurance distribution activities facilitated through TruCover Wellness
Last Updated	April 2025

1Company Identity

TruCover Wellness is a brand operated by Rosetta Elliptic Partners Pvt Ltd, a company incorporated under the Companies Act, 2013, registered in India. The company facilitates the distribution of group health insurance products through a network of IRDAI-licensed intermediaries and individual agents.

Important: Rosetta Elliptic Partners Pvt Ltd is NOT itself an insurer and does NOT underwrite insurance risk. All insurance products offered or facilitated through the TruCover platform are underwritten by IRDAI-registered insurance companies.

2Nature of Insurance Distribution Activities

2.1 Facilitation Model

TruCover Wellness operates as a technology platform that enables IRDAI-licensed intermediaries (Composite Brokers, Direct Brokers, Corporate Agents) and registered individual agents to distribute group health insurance products to corporate clients. TruCover provides:

Digital infrastructure for policy quoting, comparison, and issuance
Employee onboarding and health card management
24/7 claims support and documentation assistance
Wellness platform integration bundled with insurance products

2.2 Revenue from Distribution

Commission earned through insurance distribution activities facilitated by TruCover is shared with IRDAI-licensed intermediaries and registered agents in accordance with:

IRDAI (Payment of Commission or Remuneration or Reward to Insurance Agents and Insurance Intermediaries) Regulations, 2016
Commission caps applicable to the specific class and type of insurance product
Individual distribution agreements executed between TruCover, intermediaries, and agents

3Important Disclosures to Policyholders

Disclosure Item	Details
Policy Underwriter	IRDAI-registered insurer (name disclosed on policy schedule)
Intermediary	IRDAI-licensed broker or corporate agent (disclosed at point of sale)
Product Type	Group Health Insurance — indemnity or defined benefit as applicable
Free Look Period	15 days from receipt of policy document for individual policies
Claims Decision Authority	Solely with the insurer / TPA — not TruCover
Grievance Redressal	IRDAI Bima Bharosa portal: igms.irda.gov.in or 1800-4254-732
Insurance Ombudsman	Insurance Ombudsman (Hyderabad) for disputes up to Rs. 50 lakhs
Commission Disclosure	Available on request — as mandated by IRDAI regulations

4Wellness Platform — Regulatory Position

The TruCover Wellness platform (doctor consultations, health tracks, wellness assessments) is a value-added service distinct from the insurance product. The wellness platform subscription is:

Sold as a B2B SaaS product to corporate employers
NOT a health insurance product and does NOT constitute insurance coverage
NOT regulated by IRDAI as an insurance product
Governed by the Information Technology Act, 2000 and applicable consumer protection laws

5Data Sharing with Insurers

In accordance with IRDAI guidelines on data privacy in insurance, TruCover discloses:

Health data collected on the wellness platform is NOT shared with insurers for underwriting decisions without explicit policyholder consent
Aggregated, anonymised wellness data may be shared with insurers for group policy renewal discussions, with employer consent
Claims documents submitted through the platform are shared with the insurer and TPA for claim processing — this is a necessary and disclosed activity

6Anti-Fraud Commitment

TruCover Wellness is committed to zero tolerance for insurance fraud. We implement:

Document verification for all claims submitted through the platform
Audit trails for all policy transactions and claim submissions
Immediate reporting of suspected fraud to the insurer and relevant authorities
Agent monitoring for compliance with IRDAI code of conduct

7Policyholder Grievance Mechanism

Step	Action	Timeline
Step 1 — TruCover Grievance	Contact bd@trucover365.com or +91 95023 47365	Response within 14 days
Step 2 — Insurer Grievance	Contact the insurer's grievance cell directly (details on policy schedule)	Per insurer SLA
Step 3 — IRDAI Bima Bharosa	igms.irda.gov.in or call 1800-4254-732	IRDAI regulated
Step 4 — Insurance Ombudsman	Insurance Ombudsman, Hyderabad — for disputes up to Rs. 50 lakhs	Per Ombudsman process

8Contact for Regulatory Queries

Compliance Contact

Dr Guru Pramod, Co-founder

Company

Rosetta Elliptic Partners Pvt Ltd

bd@trucover365.com

Phone

+91 95023 47365

Location

Hyderabad, Telangana, India